New to Matrix Cloud? Matrix Cloud is our fully managed data platform. It combines Matrix for Integration, a central cloud data mart, Matrix for Business with Power BI embedded, Power BI viewer access, and Matrix AI & Agents, all run by the EmpactIT team for one subscription.
Matrix AI
What is the Matrix AI harness?
Matrix AI is the harness we built to run AI across Matrix Cloud. It sits inside Matrix Cloud, next to your reconciled data, so identity, roles, row-level security, tools, memory and audit are enforced before anything reaches a model. Because that control layer is fixed, everything around it can flex. More reach, same rules.
Do we have to send our data to an AI company?
No. Most AI tools ask you to send your data to them. Matrix AI works the other way: the harness lives next to your data, our Azure or yours, and governs every request before it reaches a model.
Which AI model does Matrix AI use?
Matrix AI is powered by Claude by default, and you choose the model. The harness governs every request the same way, whichever model you use.
How do you govern AI?
Our AI governance is aligned with the NIST AI Risk Management Framework. Only governed data reaches AI, Matrix AI respects the same roles and row-level security as your dashboards, and nothing is written back to your systems until a person approves it. Every action is logged.
Where can our people use Matrix AI?
In Matrix for Business, in Microsoft Teams, or from Claude, Copilot or ChatGPT, with the same governed answers everywhere. Conversational chat can also be built into apps built on Matrix Cloud.
Is Matrix AI included in the subscription?
Yes. Matrix AI, including its security and governance, is included in every Matrix Cloud subscription.
Agents, apps and connections
Are AI agents live today?
Yes. Matrix AI runs agents today. They watch for what changed, follow your rules and act where work happens, inside your business systems. Nothing is written back until a person approves it.
What is AI orchestration?
AI orchestration runs multistep or scheduled workflows within the security and roles you define. It lets agents carry work through from start to finish, under the same rules as everything else.
Can we bring our own vibe-coded app?
Yes. Build your app however you like, with Claude, Copilot or any AI coding tool, and connect it to Matrix Cloud. Every request your app makes runs through the Matrix AI harness, so identity, roles, row-level security and audit apply automatically, exactly as they do in Matrix for Business. You can even build conversational chat into the app. Your team builds fast, and the harness keeps it secure and governed. More reach, same rules.
Can we use our data with Copilot, ChatGPT or our own AI tools?
Yes. One MCP connects all your Matrix Cloud data to Claude, Copilot, ChatGPT or any AI platform, with the same governance and permissions in place.
What’s the difference between your API and your MCP?
Both share your data securely through Matrix Cloud. APIs serve software and machine requests for data. MCP serves AI requests, so one MCP connects your Matrix Cloud data to Claude, Copilot, ChatGPT or any AI platform.
The platform
What is Matrix Cloud?
Matrix Cloud is our fully managed data platform. It combines Matrix for Integration, a central cloud data mart, Matrix for Business with Power BI embedded, Power BI viewer access, and Matrix AI & Agents, all run by the EmpactIT team for one subscription.
Whose Azure does it run on, and do I need IT staff?
Our Azure or yours, fully managed by our team. You don’t need IT staff either way. Matrix AI works where your data lives, with your roles and row-level security intact.
Which systems can you connect?
Any system with a published API, including NetSuite, Dynamics 365, QuickBooks, Salesforce, HubSpot, ADP, Paycom, DoorDash and Uber Eats. For systems without an API, an intelligent agent can create one from the underlying database.
Can people build their own dashboards?
Yes. Anyone can ask Matrix AI for the view they need in plain language. It builds a live, dynamic dashboard in Matrix for Business that they can save and share with colleagues, alongside the curated dashboards and Power BI reports we build for you. Everyone still sees only the data their role allows.
What happens to the reports and dashboards we already have?
They keep working. Every step builds on the last, and nothing already built is thrown away. We connect what you have to Matrix Cloud and improve it from there.
Do all my viewers need Power BI Pro licenses?
No. Power BI Premium Embedded gives people view access to dashboards and reports without a Pro or Premium license each, typically at a lower cost. Matrix Cloud pricing varies with the number of viewers you need.
Working with us
What is an AI Readiness Session?
A 60-minute session where we look at your data and your highest-value AI use case together. Bring the people closest to the problem and the question they most want answered. Book an AI Readiness Session.
How long does it take to get started?
We start with a sixty-minute intro session, scope two or three priority use cases together, and then deliver your first dashboards. Because Matrix Cloud arrives with curated foundations, there’s no from-scratch platform build.
Will we become dependent on you?
No. We build the governed platform and teach your team the practice, so the skill stays with you. Our AI strategy is simple, affordable and ongoing: a journey, not a purchase.
Do we need to hire data engineers?
No new headcount. EmpactIT is your data team, from integration to dashboards to support.
Do you only work with Matrix products?
No. We also deliver custom integration, analytics, AI consulting and software projects on the platform of your choice.
Who will we work with?
Our own team in Houston. EmpactIT was founded in Houston in 2001, and every engagement is delivered by our people, on your platform or ours. More than 100 companies rely on us, and 20+ of them have been with us for over 20 years. Find us at 1415 N. Loop West, Suite 1025, Houston, TX 77008.
Let’s put your data to work.
Sixty minutes. Bring the people closest to the problem. We’ll bring the answers.
Book an intro session